You are required to open Tech / Billing support ticket from your Client area and submit a ticket to receive technical support before we engage your account, to comply with our requirements for security, as well as client privacy.
Visit https://secure.webhost.lk/clientarea.php >> Login to your Client area >> Click on Open Ticket >>
1) Tech Support - Technical Support for your web hosting / domain name related issues
2) Billing Support - Billing support related to your client account with WebHost.lk
3) Abuse - Complaint regarding any misuse of our services
IMPORTANT :
A) Is recommend to open a technical support tickets (It is must for cPanel / WHM / Dotnet panel related problems) by login to your member area. This will remove most verification problem. Also you have to open separate support tickets for various problems.
B) But don't open more than one ticket to the same problem and it will be delay our respond. Please note that in some cases response times may be longer than normal due to a high number of tickets, or a complicated issue althogh our guranteed response time is less than 6 hours.
C) Please refrain from replying to the ticket asking for an update as this moves your ticket back to the bottom of the queue which will delay the response time further.
D) You can re-open any Closed Ticket (Inactive tickets for 24 hrs will be closed by the system) by replying to the ticket
Know the technician's responsibilities
A support technician at WebHost.lk is not necessarily responsible for every possible problem you can have on the internet. He is only responsible for resolving problems with the services that the company provides to you.
If you have web hosting and domain registration services, then he cannot be held responsible for problems caused by website design flaws, internet connection service outages, email addresses obtained through other providers, or office network problems.
Most of our technicians are willing to give you a limited amount of assistance with these types of problems anyway, but you should know who else to call if the technician determines that the problem is not within our control / our service area.
